FAQ

Who do I contact if I have a question? –  I guess that would depend on the question.

How do I make a mail order purchase? – Create an account, pick what you want, give us your money. That is how you make a mail order purchase. 

Where are your t-shirts? – email orders@fatpossum.com

What is the quality of the MP3 files?  – 256k

How do I pay for tracks, albums and other merchandise? – By Credit Card – Amex, Mastercard, Visa or Paypal.

Is it safe to purchase music using my credit card?  – Of course it is.

What is the Shipping & Delivery Policy? – We ship how you tell us to ship it.  We recommend always shipping with Fed-Ex so you can track your package and you get it faster than anyone else.  You get it within days, sometimes next day even if you choose standard service.  The cheapest option is USPS Media Mail. 

– For international orders – If you choose First Class International, good luck, no tracking, can take up to 6 weeks (ouch).  Pick Fed-Ex, it will get there within a week and you can track it.

– Packages are shipping within 2 business days of order placement.  Sometimes 3, depends, we get busy from time to time and there aren’t many of us around.

What is the refund & cancellation policy? – We’ll take this case by case.  orders@fatpossum.com

What should I do if my CD or LP is defective?  – Contact us: orders@fatpossum.com.  Then send the original invoice, the defective item, and all original packaging to:

Fat Possum Records
c/o messed up product
PO Box 1923
Oxford, MS  38655